Supermagic Coaching Terms of engagement

Supermagic coaching terms of engagement outline the method and frequency of sessions as well as payment terms. If you have any questions don’t hesitate to get in touch.

Terms of Engagement

  1. As a Coach, I will fulfil the Supermagic Coaching Contract Code of Conduct
  2. Charges for Coaching are per the latest details available on the website/via discussion with Heidi Johnson Paul. Payment is to be paid prior to each session (if a stand-alone session) or package of Coaching via BACS. Companies are invoiced for services part way through packages. An additional charge will be made for travel expenses if appropriate and discussed with the client prior to agreement. Payment is non-refundable for sessions cancelled with less than 24 hours’ notice.
  3. Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
  4. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters.
  5. Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program. Accountability is part of the coaching ethos. Client will be requested to give written feedback at the close of the coaching session/package.
  1. The parties agree to engage in _________ (Eg. Weekly) coaching program by _________ (Eg. Face to face, on-line) meetings. Sessions will last approximately one hour.

    The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time.

    The Coach will be available to Client by e-mail, text and voicemail in between scheduled meetings as defined by the Coach.

    Coach may also be available for additional time, per client’s request on a fee paying basis (for example, reviewing documents, reading or writing reports, engaging in other client related services outside of coaching hours).

    Coaching does require a certain amount of pace to support momentum; regularity is important. Unless by negotiation with the Coach, any un-used coaching sessions will expire after a year from when the contract commenced.
Schedule & Fees
  1. This coaching agreement is valid as of __________ (DD/MM/YY.) The fee is as per latest information on the website. Stand-alone sessions and coaching packages are invoiced in full and upfront. (see Preliminary). Request for payment is made via invoice and payable via BACS. If rates change before this agreement has been signed and dated, the prevailing rates will apply.
  1. The coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the ICF (International Coaching Federation) Code of Ethics but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.

    Please note that as part of continual development as a Coach and keeping track of coaching hours, the coach may submit the client email address details to the ICF/The Coaching Academy. The coach will not divulge any information about what happened during the session. The information is strictly limited to an email address.Please initial here ____________ that you give your consent for the coach to do so.

    According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.

    Data is held in line with GDPR requirements. All client documents will be destroyed by Supermagic Coaching Ltd after 6 months. Email addresses will be held as part of the data base system. No information will be shared with a third party.
  Cancellation and Lateness Policy  
  1. Client agrees that it is the Client’s responsibility to notify the Coach at least 24 hours in advance of the scheduled call/meeting if the client cannot make the session. Client will be billed for a missed session if the client does not turn up or reschedule. Coach will wait for 15 minutes before the Client is noted as not turning up for the session.
  1. Either the Client or the Coach may terminate this agreement at any time with 4 weeks written notice.
  Limited Liability  
  1. Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.
  1. If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not resolved and in the event of legal action, the prevailing party shall be entitled to recover legal fees and court costs from the other party.

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